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Open Tickets
14
3 critical
Resolved Today
8
AI resolved 5
Billable Hours
6.5
82% realization
Critical
2
Needs action
Recent Tickets
User locked out — MFA failure
Outlook not syncing on MacBook
Backup job failed — Unitrends
AI Activity
Ticket enriched — AT-4821 linked to IT Glue + Datto
2m ago
Password reset — Summit Law via Graph API
18m ago
Time entry pending approval — AT-4820
47m ago
GenDesk AI
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AI acts immediately without asking
Auto Approve Time
Time entries post without review
Projects
Shared team workspaces
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Rules Engine
Instructions the AI reads before every task
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Automation
Scheduled scripts and cron jobs
autotask_ticket_enrichment.py
Enriches new tickets with IT Glue, Datto, ThreatDown
Every 5 min
goto_sms_monitor_v2.py
Monitors GoTo SMS for Vegas & Denver, alerts Slack
Every 5 min
email_automation.py
Processes emails based on email_rules.json
Every 15 min
Integrations
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SOP Sync
Map IT Glue folders to sync SOPs for the AI agent
Global SOP Folder
GenTeks-wide procedures that apply to all clients (e.g. M365 User Disable, Password Reset, MFA Setup)
Client SOP Folders
Client-specific procedures that override or extend global SOPs for that client
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Users
Manage technician access and integration mapping
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